Privacy policy | FeltSensePsychotherapy

Last updated: [1st July, 2025]

1. Introduction

This Privacy Policy outlines how your personal data is collected, used, and stored when you engage with Marie-Louise Lowcock/Felt Sense Psychotherapy. Your privacy and confidentiality are taken very seriously, in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and professional ethical standards.

2. Who I Am

Marie-Louise Lowcock
Accreditied CBT therapist, qualified EMDR Therapist, registered Occupational Therapist and qualified yoga teacher.
Professional Registration Numbers; BABCP: 000001022736. HCPC: OT60646.
I am based at two different therapy rooms in Hove:

Murmuration rooms, 75 Church Road, Hove, East Sussex, BN3 2BB.

The Somatic therapies centre, 81 Church Road, Hove, East Sussex, BN3 2BB.
Email address: marie-louise@feltsensepsychotherapy.co.u
Data Controller: Marie-Louise Lowcock

3. What Information I Collect

I may collect the following personal information:

· Basic personal details: Name, date of birth, contact details (phone, email, address).

· Health information: Mental health history, medical conditions, medications, GP contact details.

· Therapy records: Session notes, treatment plans, and relevant communications.

· Administrative information: Appointment records, invoices, and payment details.

This information is collected directly from you via intake forms, emails, telephone conversations, or during sessions.

4. Lawful Basis for Processing

I process your personal data under the following lawful bases:

· Consent – You have given clear consent to process your data.

· Contract – Processing is necessary for the therapeutic contract between us.

· Legal obligation – To comply with relevant laws or court orders.

· Vital interests – In rare situations where it’s necessary to protect life.

· Legitimate interests – For professional record keeping and safeguarding purposes.

5. How I Use Your Data

Your data is used to:

· Provide effective therapy tailored to your needs.

· Maintain accurate and ethical clinical records.

· Contact you regarding appointments or updates.

· Communicate (with your consent) with other professionals such as GPs.

· Fulfil legal obligations (e.g., safeguarding or legal disclosures).

6. Sharing Your Information

Your personal information is confidential and will not be shared except:

· With your explicit consent.

· Where required by law (e.g. safeguarding, risk of serious harm, court order).

· With your GP or other health professionals (only with your consent unless there's a risk of harm).

· With a clinical supervisor (anonymised information for professional oversight).

7. How I Store Your Data

· Electronic data is stored securely on password-protected and encrypted systems.

· Paper records (if any) are stored in locked filing cabinets.

· Data is retained for 7 years after the end of therapy (or until age 25 for clients under 18), in line with professional guidelines.

· After this period, your data will be securely deleted or shredded.

8. Your Rights

Under the UK GDPR, you have the right to:

· Access the data I hold about you by requesting a subject access request.

· Request correction of inaccurate information.

· Request deletion of your data (in some circumstances).

· Restrict or object to processing.

· Withdraw your consent at any time (where applicable).

· Lodge a complaint with the Information Commissioner's Office (ICO).

9. Website and Communications

If you visit my website or contact me via email:

· Your IP address and cookie data may be collected for basic site functionality or analytics (if applicable).

· Email communication is not 100% secure; sensitive issues should be discussed in sessions.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on request or on my website.

11. Contact Details

If you have any questions or concerns about how your data is handled, please contact:

Marie-Louise Lowcock
Felt Sense Psychotherapy
marie-louise@feltsensepsychotherapy.co.uk
You can also contact the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/
Helpline: 0303 123 1113